Is there a DDOR office in my hometown?
The list of all DDOR offices is available here.
FAQ
How do I report a claim?
You can report a claim at the nearest DDOR office or using the online form.
Important notes:
- In Novi Sad, claims can be reported in person only at our office at Narodnog fronta 1.
- In Belgrade, claims can be reported in person only at our office at Antifašističke borbe 13a.
How can I register family members for travel health insurance through Banka Intesa? What are the coverage options and insurance terms and conditions?
You can register family members and find all additional information here.
What is the deadline for payment of indemnity?
The legal deadline for indemnity payment is 15 days from the completion of the claim handling process.
How can I contact my insurance agent?
Call the DDOR Customer Center toll-free at 0800 303 301, and based on your policy details, we will direct you to your agent.
How can I get an estimate of my insurance policy price?
You can calculate the price of various types of insurance using our insurance calculator or visit our online shop.
At which technical check-points in Belgrade can I take out a DDOR policy?
The list of technical check-points in Belgrade that have a partnership with DDOR is available here.