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24/7 Emergency home repairs + home care

A friend at your doorstep!

The most critical situations in everyday life are challenging precisely because they are unexpected – burst pipe, electrical fault, or a broken front door lock can cause inconvenience without warning. These can happen at any time, even during holidays or on the one day of the week everyone reserves for rest.

A repair professional may be difficult to find, but DDOR Novi Sad is always within reach. Our emergency home repair insurance is your ally at any time, provided in cooperation with the world-renowned assistance company Europ Assistance. Present on five continents, it provides its services to 250 million clients daily and delivers professional interventions every two seconds.

Whether it’s a minor repair or a serious issue requiring immediate action, our team is here to assist you 24/7. As a special benefit for pensioners, we offer our 24/7 Emergency home repairs + home assistance and care package.

Who is this insurance policy for?

The Emergency home repair insurance is available to:

  • pensioners up to the age of 85;
  • individuals aged 60 to 85 who are not pensioners;
  • spouses sharing the same household with the insured.

What is covered by the emergency home repair insurance?

The Emergency home repair insurance provides 24/7 assistance in urgent situations. It covers the services of qualified and certified professionals (labor and transportation costs) within the scope of the insurance protection, up to the amount of 200 euros per insured event. Additionally, the insurance covers: 

  • Costs of small inventory up to 20 euros within the specified amount, 
  • Costs of temporary accommodation and transportation up to 500 euros if you are no longer able to stay at your home due to the damage which occurred. 

Services covered by the insurance include:

  • plumbing services: defects or blockages in water and sewage installations;
  • carpentry services: damage to or malfunction of windows/doors caused by a break-in;
  • locksmith services: loss of keys to your house or apartment;
  • glasswork: repair of damaged glass;
  • masonry and roofing services: repair of damage to walls and roofs;
  • electrical services: repair of electrical installations;
  • heating system repairs: fixing malfunctions in heating systems;
  • air conditioning repairs: damage or malfunctions within the building;
  • cleaning and drying: in the event of water leaks, flooding, or wastewater intrusion into the property.

Note: During one insurance year, the insurance covers services for up to three emergency incidents.

Home assistance and care

Home assistance and care can be stipulated together with the 24/7 emergency home repair insurance. This insurance covers:

  • organization and costs of home assistance and care services following an accident requiring hospitalization for more than 24 hours, or in the case of a bone fracture or a sprain – 4 hours per day, for a maximum of 6 weeks, up to 1,000 euros per insured event;
  • consultations with a psychologist after the accident – available over the phone;
  • organization of a visit to the insured and accommodation costs in Serbia for one relative, in case of hospitalization lasting more than 72 hours due to an accident – up to 3 nights, with a maximum of 600 euros per insured event.

Reliable assistance for your house or apartment available 24/7

Anytime, anywhere, our team of certified professionals is ready to respond quickly and provide the service you need, whether it’s an emergency repair or home assistance.

Contact us now!

For more information, please call our Customer Center on 021 4802 222 or visit our nearest office. 

At your service NON-STOP – if you need emergency interventions or assistance, we’re just one call away.

Call our Help Center on 021 450 455 or 011 228 0098.

In case you were wondering

  • How long is the Emergency home repair insurance valid for?

    The insurance is valid for 12 months from the date of purchase, during which you can use services for up to three emergency incidents.

  • How can I purchase this insurance?

    You can purchase the insurance directly through our website, by calling our Customer Center on 021 4802 222, or by visiting the nearest DDOR Novi Sad office. 

  • How can I pay for the insurance?

    You can pay for the insurance in a single payment or in installments, through bank transfer, payment cards, or direct deposit. For more details about payment methods, please contact our Customer Center.

  • Do I need to select specific services covered by this insurance?

    No, the insurance covers various emergency home repairs, including plumbing, electrical, locksmith, and carpentry services, as well as costs of temporary accommodation if you are no longer able to stay in your home. 

  • Is this insurance only available to pensioners?

    The insurance is available to pensioners up to the age of 85, as well as to individuals aged 60 to 85 who are not pensioners. It also covers the spouse sharing the same household with the insured.

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