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Moja kućica – insurance of apartments and houses

A home is much more than the place you hang your hat; it’s where you live, make memories, and create a safe haven for yourself and your loved ones. That’s why it’s important to protect it from unexpected risks. The “Moja kućica” program provides comprehensive coverage for your home – house or apartment, and for the items in it.

My home – my safe place!

Unique on the market, and customized to meet the needs of modern people, DDOR’s product called “Moja kućica” covers more than 15 different risks. This policy provides extensive protection for your home, the things inside it, as well as for your household members, while at the same time letting you select the risks you want to be insured against, based on your preferences.

 “Moja kućica” is a product intended for all homeowners who wish to protect their property, themselves and their families against potential risks. This insurance provides safety not only for your house or apartment, but also for any outhouses you might have within your household.

Why is it important to insure your property?

When things suddenly go wrong, be it a fire, flood or a burglary, it’s important to know that you’re safe and that there won’t be any unforeseen financial losses. This insurance program, unique on the Serbian market, provides complete protection for your entire household – “Moja kućica” and “24/7 Emergency home repairs” give you peace of mind, knowing that your property has been adequately protected.

DDOR insurance of apartments/houses and its benefits

  • Covered costs of issuing identity documents – In case of a fire or burglary, our insurance also covers costs of re-issuing identity documents.
  • Coverage for unintentional damage to third persons – Our insurance covers situations in which you or your household members unintentionally cause damage to others.
  • Discounts for more comprehensive coverage – If you select comprehensive coverage, you can benefit from substantial discounts.
  • Customize our insurance to your needs – Select the risks you want to be insured against, based on your preferences and needs.

Special protection – earthquake insurance

DDOR Novi Sad offers special protection for losses resulting from earthquakes. This option covers costs of repairs on houses, apartments, outhouses, and weekend homes, as well as the items located within them. This insurance is valid for all buildings which were functional and fit for intended use before an earthquake, thereby providing additional security in the event of this natural disaster.

What can you insure?

The “Moja kućica” policy enables you to insure the following: 

  • Buildings – Buildings include apartments, houses, outhouses (garages and utility rooms), weekend homes.
  • Household items – Household items include furniture and household appliances insured against fire risks. Money, securities, jewels, precious metals, genuine pearls and items made from them, works of art and art collections, as well as identity documents are all insured against burglary risk.
  • Third-party liability – Coverage for situations in which you or your household members unintentionally cause material damage to third parties. This also includes liability for owning and using bicycles/scooters without an engine or non-electric options, as well as dog owners’ liability, with the exclusion of aggressive dog breeds.
  • Infields – Vegetables, fruits and vine cultivated in infields. An infield implies the land around the house or next to the house, or the land (typically a yard, garden, vegetable garden or orchard) belonging to the family house or business entity located in a building resembling a family house.

24/7 Emergency home repairs available with insurance of buildings

Select the “Moja kućica” package, and you can also benefit from “24/7 Emergency home repairs” which will take care of any emergencies in your home.

Pipes burst, electrical faults occur, front door locks break, and similar accidents typically happen on Sundays or holidays. What happens if your handyman is unavailable and the next-door neighbor is away?

DDOR Novi Sad is always here when you need it. This is why we’ve designed an efficient solution for your problems – “24/7 Emergency home repairs”, in cooperation with the globally acclaimed assistance company, “Europ Assistance”, whose services are available to 300 million clients spread over five continents.

At your service non-stop, 24 hours a day, we provide the following services:

  • Visit from a qualified professional: Certified handymen ready to tackle any issues you might have in your home.
  • Coverage of costs: The costs of services provided by professionals, as well as costs of small inventory needed to carry out repairs.
  • Coverage of accommodation costs: If the damage to your home is making it unfit to stay in, we’ll cover the costs of accommodation while the damage is being repaired.

What type of assistance is available?

“24/7 Emergency home repairs” insurance provides organization of assistance and coverage of costs of professional labor, 24 hours a day, for the following services:

  • Plumbing services: Repairing faults or unclogging water supply and sewer installations.
  • Carpentry services: Repairing damaged windows and doors or those broken during a burglary.
  • Locksmith services: Assistance in case you lose the keys to your house or apartment.
  • Glass repairs and replacements: Repairing or replacing glass surfaces in case of damage.
  • Masonry and roofing services: Repairing damaged walls or roofs.
  • Electrical services: Eliminating faults in electrical installations. 
  • Heating system repairs: Repairing faulty heating units.
  • Air conditioning repairs: Repairing damaged or faulty air conditioning devices in your home.
  • Cleaning and drying: Assistance in case of water outflow, flooding or intrusion of waste waters into your building.

All of the above services are at your disposal 24/7, so that you can quickly resolve any issues you might have in your home, regardless of the time of day or night when they occur.

House and apartment insurance calculator

We’ve created a premium calculator for all those who want a quick and simple estimate of the price of insuring their home. This tool enables you to enter basic information about your building and the protection you need, based on which you’ll receive a personalized email offer as soon as possible.

How does the calculator work?

The calculator has been designed to enable us to collect all the relevant information needed to create a precise offer, as simply as possible. The process is quick and easy:

  • Enter the basic information about your property – type of building (apartment, house, weekend home) and the surface area in square meters.
  • Select the desired coverage and risks – select which risks you want to be insured against, such as fire, flood or burglary.
  • Enter your contact information – first name, last name and email address, so that we can send you our offer.

What happens after I’ve entered my data?

After you’ve entered your data into our calculator, our expert staff will process your information and send a personalized offer to your email as soon as possible.

In just a few steps, you’ll receive a precise insurance offer, specifically tailored to meet your needs and take care of your priorities!

Apartment and house insurance pricing

The price of insurance depends on a variety of factors which define the type of coverage, property value, as well as any specific risks you might wish to be insured against. The key factors which determine pricing include:

  • Value of the insured property;
  • Selected risks;
  • Location of the property;
  • Type of building.

 

The cost of insurance should be viewed as a long-term investment into the security of your home. As an example, calculate how much it would cost you to repair damage caused by flooding, fire or burglary, and compare this amount to the annual insurance premium. The majority of risks covered by our policy implies potential high costs, while the price of insurance is relatively low compared to potential losses.

How much of my costs will be covered?

With our “Moja kućica” insurance, you can also activate the “24/7 Emergency home repairs” service, which includes:

  • Up to 200 euros per single occurrence for costs of services provided by professionals, and up to 20 euros for costs of work materials (the remaining loss is covered under the Moja kućica policy, provided that you’ve insured the respective items and risks).
  • Up to 500 euros per single occurrence for costs of temporary accommodation, including costs of transportation.
  • Up to three emergency incidents per year, which means you’ll have uninterrupted assistance and protection in case of unexpected problems. 

DDOR's advice

In situations which call for an emergency intervention, call the Help Center as soon as possible on 021 450 456 and 011 228 4147. Don’t try to resolve the problem on your own (other than to prevent further damage or in order to save lives). Follow the instructions you get from the Help Center.

FAQ

  • What does the amount of premium depend on?

    The amount of premium depends on several factors, including property value, selected covers, as well as type of property.

  • Can I insure my household appliances and devices?

    Household appliances and devices can only be insured against basic fire risks. This includes devices such as home appliances, television sets, computers, and other valuable items, within the basic insurance coverage.

  • What will be indemnified in case of damage?

    Indemnity depends on the selected insurance package and the coverage you have arranged. Typically, costs of repairing or replacing damaged parts, the value of destroyed household items, and costs of repairing a building after natural disasters or accidents, will be covered.

  • What type of insurance do I need if I have a mortgage?

    When it comes to mortgages, insurance is often mandatory and includes insurance of the property itself against basic risks (fire, flood, etc.). It is also advisable to additionally insure your household items in order to provide complete protection for your home. The bank approving your loan will be able to provide specific information regarding the terms.

  • Casco insurance

    DDOR casco insurance is a type of motor insurance that offers protection against a wide range of risks which are not covered by compulsory MTPL insurance.

  • Zdravo da ste

    We all understand the importance of taking care of our health. By taking prevention, we increase our chances of maintaining good health. However, when medical assistance becomes necessary, having access to good and prompt healthcare services and support is essential.