Roadside Assistance

Think of Roadside Assistance as your safety net in unforeseen situations which can happen on the road. Whether you’re experiencing an engine fault or need your car to be towed, this service makes sure that you’re not left on your own when you need help the most.

Roadside Assistance’s key benefit lies in the fact that you can count on quick and reliable support, which saves your time, reduces stress and enables you to continue your journey with minimum interruptions.

Unpleasant surprises on the road know no borders. With DDOR Novi Sad’s Roadside Assistance, you can travel anywhere in Serbia and Europe (with the exception of the Republic of Turkey, which is excluded from this insurance, being a Eurasian country), knowing you’re completely protected. You can arrange this insurance regardless of which insurance company you’ve selected as your mandatory MTPL insurance provider.

“Roadside Assistance” packages cover the following costs and services:

• organizing assistance in emergencies;
• repairs of minor vehicle faults;
• towing service (vehicle towing);
• renting a replacement vehicle while your vehicle is unfit to drive;
• costs of overnight accommodation for the driver and passengers;
• transporting the driver and passengers to their address of residence or destination;
• returning a vehicle which has been damaged abroad;
• a driver who will return the repaired vehicle.

Who is covered by this insurance?

Roadside Assistance covers:

• the vehicle owner, who is the insurance beneficiary;
• the driver who was driving the vehicle at the moment of the accident or fault occurrence;
• the passengers who were travelling in the vehicle at the moment of the accident.

Along with the basic roadside assistance service, clients often select additional options for added security and ease of travel. These services have proven to be extremely useful in countless unexpected situations on the road. Some of the most frequently selected combinations include:

• Travel insurance – Provides additional protection for passengers, since it covers medical costs incurred while travelling.
• Casco insurance – Insurance against vehicle damage which enables you to quickly resolve issues in case of an accident or damage to your vehicle.
• Green card (international protection) – Insurance which serves as confirmation that your vehicle has been insured against motor third-party liability in your country, covers costs incurred in the event of an accident or damage abroad, enabling safe travels to countries which are not covered by your national insurance.
• Liability insurance – Additional protection in case of an accident which includes damage to third parties or their property.

These combinations of services provide you with added peace of mind and safety while you travel, and are popular among drivers who seek maximum protection in all situations.

Insurance covers costs of vehicle repairs and towing; however, it does not cover costs related to purchasing spare parts which need to be replaced.

In case of a vehicle fault, immediately contact the Help Center of “Europ Assistance”, the international assistance company, by dialing +381 11 41 44 112. Make sure to provide accurate information about your location and the type of fault, so that help can reach you as soon as possible. Follow the operator’s instructions regarding further steps.