ddor

Zdravo da ste – for your employees

Place Your Trust in DDOR Insurance

DDOR Insurance takes care of your health with the goal of providing the best service to your employees and their family members. We have expanded our insurance offerings and, with a focus on prevention and long-term well-being, created the VOLUNTARY HEALTH INSURANCE – Stay Healthy! program.

Many illnesses can be successfully treated today, but treatment costs can be high. Voluntary health insurance offers numerous benefits, with the most important being that you can choose the scope and type of healthcare services that best suit your needs. Everything is tailored to your preferences and financial capabilities.

Who Is Eligible for DDOR Voluntary Health Insurance?

Voluntary health insurance is available to all individuals covered by the mandatory health insurance system of the Republic of Serbia.

It is also available to individuals who are not included in mandatory insurance under Serbian law but are employed by an insurance policyholder based in another country and wish to receive professional, fast, and high-quality healthcare services.

Family members of the insured (spouses and children) can also be included in the voluntary health insurance program.

Why Choose DDOR Voluntary Health Insurance?

  • Saves Time – Our service is available 24/7, 365 days a year.
  • Comprehensive Preventive Care – We offer thorough preventive care with no complicated procedures and affordable services.
  • Flexible Package Selection – Customize your insurance package by selecting the services you need, with coverage ranging from €1,000 to €100,000.
  • Expertise and Quality – We collaborate with renowned private and public medical institutions to ensure the highest level of care.
  • Proven Reliability – With over 80 years of experience in insurance and membership in Unipol Group, a leader in voluntary health insurance in Italy, we guarantee security and trust.

What Does DDOR Voluntary Health Insurance Cover?

What Does DDOR Voluntary Health Insurance Cover?
Our voluntary health insurance covers the costs of:

✔ Outpatient treatment
✔ Hospitalization
✔ Prenatal care and childbirth

 

Additional coverage options include:

➕ Comprehensive medical check-ups
➕ Ophthalmology services
➕ Dental services
➕ Prescription medications
➕ Physical therapy

 

Note: All additional coverage options, except for medical check-ups, have predefined sub-limits.

For more details, please refer to the documentation available on this page. If you have any questions regarding voluntary health insurance, contact our Medical Contact Center at +381 21 480 22 00.

Insurance Packages

Through its voluntary health insurance program, DDOR Insurance offers you the flexibility to choose from various packages:

Green Package

  • General practitioner consultation
  • Specialist consultation
  • Diagnostics

Yellow Package

  • General practitioner consultation
  • Specialist consultation

 

Outpatient Care

  • Laboratory tests and diagnostics
  • Medical-technical aids
  • Mental health services
  • Emergency home visit costs
  • Emergency dental services for accident-related injuries
  • Complementary medicine (acupuncture, homeopathy, quantum medicine)
  • Emergency medical transport costs

 

Maternity and Newborn Care

  • Prenatal check-ups and diagnostics

Red Package

  • General practitioner consultation
  • Specialist consultation

 

Outpatient Care

  • Laboratory tests and diagnostics
  • Medical-technical aids
  • Mental health services
  • Emergency home visit costs
  • Emergency dental services for accident-related injuries
  • Complementary medicine (acupuncture, homeopathy, quantum medicine)
  • Emergency medical transport costs

 

Hospital Care

  • Hospital accommodation and meals
  • Diagnostic procedures and laboratory tests
  • Prescribed therapy
  • Day hospital treatment coverage
  • Surgery

 

Maternity and Newborn Care

  • Prenatal check-ups and diagnostics

Submitting a Claim for Expense Reimbursement

You can submit a compensation claim through the following methods:

📬 By Mail:
DDOR Novi Sad, P.O. Box 392, 21101 Novi Sad

📧 By Email:
Send an email to dzorefundacije@ddor.rs

Required Documentation for Reimbursement:
✔ Claim Form – Download it [here].
✔ Original or copy of medical documentation – Must include diagnosis, prescribed therapy, laboratory test results, and other diagnostic procedures.
✔ Original or copy of the fiscal receipt for medical services.
✔ Copy of the voluntary health insurance policy (only required for the first claim submission within the current insurance period).
✔ Bank account details for reimbursement processing.

    Call request

    If you want us to contact you, fill out the form and we will call you.

    Please fill in the required fields.

    Contact Information

    For additional information and support, contact DDOR Insurance through the following channels:

    📧 Medical Contact Center Communication: sr.rodd@etsadovardz
    📧 Administrative Communication: sr.rodd@onevtsvardz
    📧 Claims for Expense Reimbursement: sr.rodd@ejicadnuferOZD

    Terms & Conditions

    • General Terms for Voluntary Health Insurance
    • Special Conditions for Outpatient or Outpatient & Hospital Treatment (valid from May 15, 2021, to December 23, 2022)
    • Special Conditions for Outpatient or Outpatient & Hospital Treatment (valid from December 23, 2022, to October 13, 2023)
    • Pre-Contractual Information for Policyholders – Insured Persons (valid until October 13, 2023)
    • Special Conditions for Outpatient or Outpatient & Hospital Treatment (valid from October 13, 2023)
    • Pre-Contractual Information for Policyholders – Insured Persons (valid from October 13, 2023)

     

    Frequently Asked Questions

    • What If the Service I Need Is Not Covered by Insurance?

      If the cost of a healthcare service exceeds the agreed coverage limit or if the service is not covered by the insurance plan, the insured person is responsible for paying the difference in costs.

      Additionally, if a co-payment is required, the insured must cover a portion of the expenses as specified in the insurance contract.

    • What Is the Maximum Insurance Coverage?

      The coverage amount depends on the selected insurance package. The coverage ranges from €1,000 for outpatient treatment up to €100,000 for a combination of outpatient and hospital treatment.

    • What Should I Do If I Have a Health Issue Covered by Insurance?

      If you experience a health issue covered by your insurance, you should immediately contact the Medical Contact Center at +381 21 480 22 00.

      The center is available 24/7 and provides all necessary information and support.

    • Is It Necessary to Schedule a Preventive Check-Up in Advance?

      Yes, it is required to schedule an appointment for a preventive check-up in advance through the Medical Contact Center. This ensures optimal organization and helps avoid unnecessary waiting.

    • Does the Insurance Cover Medication Costs?

      Yes, medication costs are covered if prescribed by a doctor as part of the agreed services. Coverage for medications depends on the selected insurance package and may have certain sub-limits.

    • Moja kućica – insurance of apartments and houses

      A home is much more than the place you hang your hat; it's where you live, make memories, and create a safe haven for yourself and your loved ones. That's why it's important to protect it from unexpected risks. The “Moja kućica” program provides comprehensive coverage for your home – house or apartment, and for the items in it.

    • Term life insurance

      The decisions you make today will determine your family's future financial stability when it matters the most. DDOR Term life insurance is designed to enable you to make the proper financial provisions for your family, regardless of daily exposure to risks and your dynamic lifestyle. With its affordable premiums and flexible terms, our insurance enables you to insure a large sum without placing an added burden on your budget.