ddor

ISO standards

DDOR osiguranje has implemented key international standards into all business processes, reaffirming our commitment to high-quality services and stable operations while staying focused on the needs of our current and future clients and fostering long-term business relationships. 

Why are these standards important?

ISO standards provide numerous benefits for our clients, partners, associates, and our entire community. 

  • Quality management (ISO 9001): our products and services consistently meet international quality standards. 
  • Information security (ISO 27001): protects your personal and confidential data, minimizing the risk of information misuse.
  • Environment (ISO 14001): reduces our environmental impact and contributes to sustainability. 
  • Occupational health and safety (ISO 45001): DDOR osiguranje ensures a safe and stimulating work environment, improving service quality through commitment and efficiency of our employees.
  • Business continuity (ISO 22301): we have developed plans for seamless business operations even in times of crisis or unexpected events.
  • Customer satisfaction (ISO 10002): we are committed to resolving customer complaints and providing excellent customer support.

Standards that guarantee your security

Firmly believing in the quality of our Integrated Management System that we have been developing for over 20 years, DDOR osiguranje guarantees its clients and business partners:

  • high-quality insurance products and services;
  • professionalism, accuracy, and responsibility in all communications;
  • an efficient and effective process of receiving and handling complaints, without discrimination;
  • protection of information and other assets in line with security risk assessment;
  • operational security and continuity, with timely data and system recovery in case of incidents and disasters;
  • a responsible approach to the environment and well-being of society, local community, business partners, and other stakeholders;  
  • constant evaluation and improvement of the IMS to ensure policy implementation and achievement of goals.

 

DDOR remains committed to its core values – responsibility, quality, and security – to uphold the trust of our clients every day.