List of Commitments

Values

DDOR Novi Sad is a leading player in the Serbian insurance market and part of Italian Unipol Group – European leader in non-life insurance. Our decades-long journey successfully combines tradition, employees’ expertise and business know-how for the benefit of our clients. Undoubtedly, DDOR Novi Sad is one of the market leaders being able to protect and help create value for all stakeholders. Conduct of all employees in our company is based on five adopted main principles that must be observed every day:

1. Accessibility
   For us, accessibility means readiness to timely and adequately be available to those who need us. “We are glad we can help!” is the motto that guides us. Accessibility encourages mutual availability and dialogue, creating better organizational efficiency.

2. Respect
   We show respect to everyone, regardless of difference in opinion, experience and knowledge, personality, age and origin. We are led by the idea of reciprocity: “Treat others the way you want to be treated.” Respect means listening to everyone’s needs so as to ensure a harmonious organization and high-quality services.

3. Solidarity
   We help colleagues, clients and the community by showing empathy and tolerance. We nurture the feeling of togetherness and loyalty. Solidarity improves cooperation, team synergy and mutual trust, which is the most important precondition for success.

4. Responsibility
   As a team and a large family, we are fully responsible to our colleagues, sales forces, society, clients, and last but not the least, to our Group. Every activity, even the smallest one, has consequences, and we must be fully aware that our desire for improvement requires positive examples. We will always strive to be a good example and benchmark for others through our responsible behavior. Actions speak louder than words!

5. Long-term perspective
   We heed the lessons from the past, for understanding the present and laying the groundwork to design the strategy to remain successful and to continue making the difference in the future, anticipating risks and trends, and delivering a sound, sustainable and profitable growth. Long-term perspective implies our passion to perform and the sense of accountability to hand over a reputable and solid company to the next generation.

The Code of Ethics applies to all Group Companies: it is addressed to everyone who influences or who is in any case impacted by Group activities: investors, directors, employees, agents, professionals, customers, suppliers, civil society and future generations.

Sustainability policy

In 2024, DOOR Novi Sad as a company whose registered office is outside the territory of the Republic of Italy, adopted the principles and rules stipulated under the Unipol’s Sustainability Policy to the extent that the same are applicable and consistent with the regulatory framework of the Republic of Serbia and regulations applicable to insurance activity, as well as with the business model of the Company.

The Policy includes updated chapter on Unipol’s Climate Strategy linked to climate changes, dedicated to the protection of the environment, terrestrial, marine and freshwater ecosystems and the fight against climate change, highlighting the commitment to reducing emissions of climate-changing gases.

Human Rights Guidelines

The Guidelines reinforce and specify what is already stated in the Code of Ethics and the Group Sustainability Policy. DDOR respects fundamental human rights and the standards issued by relevant international organizations, including:

• the Universal Declaration of Human Rights and subsequent international conventions on civil and political rights and on economic, social and cultural rights;
• the UN Conventions on the Rights of Women, on the Elimination of All Forms of Racial Discrimination, on the Rights of the Child, and on the Rights of Persons with Disabilities;
• the Declaration on Fundamental Principles and Rights at Work and the eight Core Conventions of the International Laboure Organization (ILO);
• the United Nations Guiding Principles on Business and Human Rights (‘Ruggie Principles’);
• the OECD Guidelines for Multinational Enterprises;
• the United Nations 2030 Agenda for Sustainable Development.

In its direct activities and in relation to its spheres of influence, DDOR commitment is to respect the principle that all persons are entitled to fundamental rights and freedoms, regardless of their nationality, gender, religion, race or any other status. To this end, DDOR is engaged in major global initiative to support the protection and development of human rights, UN Global Compact.

Policy on remuneration, wages and other benefits for employees and Rulebook on criteria for monitoring and evaluating work results

The new Policy on remuneration, wages and other benefits for employees of DDOR Novi Sad has been adopted in 2023 and it is periodically reviewed in order to harmonize it with the Group policy. The Group and the Company are committed to the principles of internal fairness, meritocracy, cascading distribution and assessment of goals, sustainable development and gender equality. The new policy confirms consistency in the prevention of conflicts of interest among the functions of the management system.

Also, the new Rulebook on criteria for monitoring and evaluating work results has been aligned with the relevant document of the Unipol Group, as well as the Company’s Salary Policy. The alignment changed the structure of the objectives by putting the ESG principles and values of the Group as one of the four main objectives.

Environmental protection policy

Fully dedicated in implementing the environmental protection concept as an integral part of its business system, DDOR Novi Sad has adopted an Environmental protection policy as an integral part of environmental management system (EMS) based on good business practices and requirements of all stakeholders.

Application of the principles of prevention and precaution in the implementation of established principles of environmental protection, i.e., performing the Company’s activities to cause the smallest possible change in the environment and the smallest risk to the environment with the use of the best available and accessible technologies, techniques and equipment. Avoiding any illegal or improper activities that could lead to environmental pollution.

We are dedicated to top quality in every aspect and in practice, by consistently implementing the principle of including in our priorities, aside from business results, a responsible approach to generally valid goals of environmental protection and wellbeing of society as a whole, the local community, our business partners and other stakeholders.

DDOR constantly strives to create a work environment that ensures equal opportunities for everybody and recognizes individual potential and skills. Placing value on diversity at DDOR both works to actively combat discrimination and helps build business competitiveness and success.

Following mother company Unipol, as a leader in ESG area in the insurance market of Italy and UN Global Compact (UN GC) active participant since 2018, in December 2023, DDOR Novi Sad has become a participant of the UN GC, the world’s largest voluntary initiative for sustainable development and socially responsible business, coordinated by today’s most important international organization.

The Global Compact requires its participating companies and organizations to agree, sustain and apply a set of basic principles within their sphere of influence, regarding human rights, working standards, environmental protection and the fight against corruption.

Climate change, health and well-being, decent work and economic growth, sustainable towns and communities were chosen as priority issues in our vision of sustainability, and therefore the DDOR undertakes to significantly help achieve sustainable development goals through the realisation of its strategies.

Following the Groups 2022-2024 Strategic Plan “Opening New Ways” and its implementation, DDOR renew priority commitment to contributing to the achievement of the following SDGs: Goal 3 “Good health and well-being”, Goal 8 “Decent work and economic growth”, Goal 11 “Sustainable cities and communities”, Goal 12 “Responsible consumption and production” and Goal 13 “Climate action”.

DDOR’s goal is to inform our main stakeholder groups of the strategies, performance and approach taken to create long-term value (both financial and non-financial). The Annual Report is drawn up for that purpose in accordance with example of good business practice.